Shipping policy

Last Updated: October 17, 2023

Thank you for choosing Kachina Holistics for your shopping needs. We are dedicated to providing you with a seamless and reliable shipping experience. This Shipping Policy outlines important information about our shipping methods, fees, delivery times, and more.

1. Shipping Methods

We utilize Royal Mail as our primary shipping partner. They are a trusted and reputable postal service that ensures the safe and timely delivery of your orders. Our available shipping methods include Standard Shipping and Express Shipping.

• Standard Shipping: This is our default shipping method, offering reliable delivery at an affordable rate. The estimated delivery time for Standard Shipping is typically [insert estimated time frame].

• Express Shipping: For those who require their orders more urgently, we offer Express Shipping. This option ensures faster delivery, with an estimated delivery time of [insert estimated time frame]. Please note that Express Shipping may incur an additional cost.

2. Shipping Fees

Shipping fees are calculated based on the weight, size, and destination of your order. The exact shipping cost will be displayed during the checkout process, allowing you to review and confirm the charges before completing your purchase. Any applicable taxes or duties are the responsibility of the customer.

3. Order Processing Time

We strive to process and dispatch your orders as quickly as possible. Orders are typically processed within 1-2 days, Monday through Friday, excluding holidays. Please note that order processing time may be extended during peak seasons or promotional events.

4. Shipping and Delivery Times

The estimated shipping and delivery times are as follows:

• Standard Shipping: 3-5 business days
• Express Shipping: 1-2 business days

Please be aware that delivery times may vary depending on your location and the current volume of orders being handled by Royal Mail.

5. Tracking Your Order

For your convenience, we also provide a tracked postage option for your shipment. If you choose this option, you will receive a tracking number via email once your order has been dispatched. This tracking number will allow you to monitor the progress of your shipment through the Royal Mail website.

6. International Shipping

We are pleased to offer international shipping for our customers outside the UK. International shipping fees and delivery times may vary depending on your location. Please review the shipping information during the checkout process for specific details.

7. Shipping Restrictions

It's important to note that certain products may be subject to shipping restrictions or regulations in specific regions. If you have any concerns or questions about the shipping of particular items, don't hesitate to contact our customer support team for assistance.

8. Contact Us

Should you have any inquiries or require assistance regarding your order, please do not hesitate to contact our customer support team. You can reach us through the following channels:

• Email: hello@kachinaholistics.com
• Phone: +44 7563 862257

We appreciate your trust in Kachina Holistics for your shopping needs. We are committed to delivering your orders in a timely and secure manner, ensuring a positive shopping experience. Thank you for choosing us.