Refund policy

Return and Refund Policy

Last Updated: October 17, 2023

Thank you for shopping with Kachina Holistics! We are committed to providing you with high-quality products and exceptional customer service. Please read our Return and Refund Policy carefully, as it outlines our guidelines for returns and refunds.

1. Returns

Due to the nature of our products, which include both editable items and food products, we regret that we cannot accept returned items. This policy is in place to ensure the safety and quality of our food products and to prevent unauthorised distribution of our editable items.

1. Refunds

We understand that there may be instances where a refund is necessary, and we will do our best to address these on a case-by-case basis. Refund requests will be considered in the following situations:

• Damaged or Defective Products: If you receive a damaged or defective food product, please contact us within seven days of receiving the item. We will require clear photographic evidence of the issue. Upon review and verification, we will offer a refund or replacement at our discretion.

• Non-Delivery: In the event that your editable item still needs to be delivered to you, please contact us within 24 hours of the expected delivery time. We will investigate, and if the non-delivery is confirmed, we will provide a refund or resend the item.

• Unauthorised Charges: If you believe there has been an unauthorised charge on your credit card or payment account related to a purchase from our store, please contact us immediately. We will investigate the matter and, if found to be an error on our part, issue a refund.

1. Contacting Us

To initiate a refund request or report any issues related to your purchase, please contact our customer support team via the following methods:

Email: Contact Form
Phone: +44 7563 862257

Please provide your order number and a detailed explanation of the issue when contacting us. This will help us to process your request more efficiently.

1. Cancellation Policy:

You have the right to cancel your order within 24 hours of purchase as long as your order has not been prepared or shipped. We cannot accept cancellations once the preparation process has begun due to the immediate handling of food items.

1. Changes to this Policy:

Kachina Holistics reserves the right to change this Return and Refund Policy without prior notice. Any revisions will be posted on our website, and the last update date will be amended at the top of this page.

By purchasing from our store, you agree to the terms and conditions outlined in this policy.

Thank you for choosing Kachina Holistics. We appreciate your business and are here to assist you with any questions or concerns.